Only completed subtitles will export to the connected host site. Allow embedding on videos you want to add to Amara. You can also browse the Amara Public Workspace and use the Add Video to Team button.Ĭhecking for importing and exporting issuesĬheck your video’s privacy settings on Vimeo. Public videos are easiest for Amara users to view and subtitle. If you are an administrator of two or more Amara teams, you can choose to export subtitles to Vimeo from several teams.Ĭhanges made on Vimeo will not show on AmaraĬhanges made on Amara may overwrite subtitles on Vimeo When you add a video from Vimeo to Amara, we import the subtitles and video information from Vimeo. Īfter your Vimeo account is connected to your team, go to Set tings > Integrations to view and edit your Vimeo integration settings. If you need to connect more, please contact.
Note: we currently support connecting up to 10 Vimeo accounts to one Amara team. Click the Add Vimeo account button under the Vimeo tab.Select Integrations from the sidebar on the left.Go to your team page by selecting it from the user menu.Make sure you are logged into the correct Vimeo account in your browser.You must be an administrator of a team to connect Vimeo to your team. In the meantime, if you do run into issues with Vimeo playback with either FV Player or another Vimeo player, we hope these tips will help you figure out very quickly if it’s just a Vimeo issue or if you should investigate your own infrastructure.Solution home Amara Support and Solutions Amara Teams Connect Vimeo to Your Amara Team These appear to caused by some connection issues between the Vimeo and our monitoring servers:Īs we said, in an ideal world no hosting service would go down. Our Vimeo API check reports the same, but also a couple more 2 minute downtimes. Looking at that status page on it looks like there is a failure once per month: And of course, we are available in our support forums. If it seems they do not know about the issue, just drop a line to VimeoStaff on Twitter.
#Vimeo support ticket pro#
is very important as not only it’s used for API calls from website, it’s also used for the iframe embed codes and also for the Vimeo Pro File URLs – which let you use a third party player to play Vimeo videos.Īnother place to check is the Vimeo status page on. The best place to test if the issue is with Vimeo or with your own website or FV Player itself is to test playback on. Or if you try to open the URL from the iframe embed code, you would just get: Something went wrong and stopped responding. In the above screenshot the player cannot be seen, as these “config” requests visible in the Network tab in the browser Developer Tools have failed. If you ever run into such issue, just try to open any video on Vimeo website and you might find there is no player at all: But since we do monitor Vimeo servers we know when this happens it’s usually an error on the Vimeo side, unfortunately. Sometimes a Vimeo video embedded with FV Player won’t play. That way we can give you all the custom controls you need, add video transcript or make the videos much harder to download. With our FV Player Pro we let you embed your Vimeo videos as we believe you should be able to present the videos on your website in the way that you like – without having to use the Vimeo iframe code. Last time it happened was today at about 4 PM UTC. Hence, we’ve always prioritised Vimeo hosting in FV Player as it’s the easiest and most affordable way for a small business to publish video.Īlas, no service in the world is perfect and Vimeo is no exception – it sometimes has a downtime or perhaps suffers from a DDoS attack.
#Vimeo support ticket free#
Vimeo Pro is almost free ($200/year) and has very, very few limitations. YouTube is free but has many limitations, putting both advertising and YouTube branding on your company videos. A Vimeo publisher enjoys category leading encoding along with a great admin interface and the lowest hosting and bandwidth pricing on the entire planet. Vimeo is a very good place to host your videos, whether you are an independent filmmaker (free or Plus) or a business (Pro or Streaming).
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